FAQ

What is the return policy? Eligible items can be returned within 14 days of purchase for a full refund with receipt and tags intact.  You can find a detailed explanation of our return policy here.

What about free shipping? All orders $300+ are eligible for free shipping within Canada. Orders $0-$299 are a flat $15 fee.

How are my items shipped to me? All of our items are shipped out via Canada Post, ICL, UPS or other shipping company.

When will I receive my order?  All orders are shipped ASAP from our store in Almonte using the best shipping option available.

What if I'm picking up in store? You will receive a notification in your email when your item is ready for pick up. This will typically be the same day as you placed your order.

What if my order is damaged? Although we take every precaution to ensure your order is packed well there is the odd time that a package can be damaged in transit. Please email us at info@graceandsparrow.ca and we'll arrange a return/exchange for you.

Where are you located? Our shop is located in the beautiful town of Almonte Ontario. Our address is 65 Mill Street.

If you have any questions or concerns, please email us at info@graceandsparrow.ca